Does my manager need to approve these courses?
No, your manager’s approval is not needed. Your access to these courses is provided by the Trust.
Can I use my Educational Leave for this course work?
To use Educational Leave for these classes, consult your manager. Otherwise, take these classes from home.
Can I take only one module in a class and not finish the whole course?
Yes, you can access course materials in sections only, for targeted learning. However, unless you take the chapter and course tests you will not get credit for this class in your KP Learn transcript or in your KP Independent Development Plan.
Does the Ben U e-Learning Library offer any tutoring support services while I am taking their courses?
Many of the Project Management courses and MS Office Suite courses have online mentoring available called Ask My Mentor. You can access this online service from your course details page or under the Resources tab within the course content.
Can I get a certificate when I finish a course?
Yes, you can print a Certificate of Completion after you successfully complete a class. Go to the Transcript tab in KP Learn then click on Print Certificate of Completion.
How can I unenroll from a class?
- Go to your KP Learn home page.
- Click on the Enrollments tab.
- Find the class you want to cancel.
- Click on the underlined word DROP in the ACTIONS section on the far right of each course listing.
What happens if I haven’t finished my class by Dec. 31?
Any class you start should be finished before the end of that year. Otherwise, you will not receive credit for the course in your KP Learn transcript.
What support services are available to students?
- For problems logging into KP Learn:
Contact the KP National Help Desk at 1-888-457-4872
- Once in KP Learn if you encounter problems launching the course content:
Contact SkillSoft technical support at 1-866-754-5435 or go to the SkillSoft Customer Support web page to access various help resources.
- For general questions about this program, please contact your regional Trust career counselor.