How do I know if I'm enrolled?
You will receive a confirmation email welcoming you to the course and providing you with further instruction of how to log on and review the course orientation.
What happens if I need to drop out of the course?
If you do not drop the course by the institutions 1st drop date, your Trust account may be suspended for 1 year. If you need assistance, contact your instructor and BHMT Career Development Coach. If you find that your circumstances prevent you from remaining in the course, you will need to let the instructor and BHMT know.
Who do I contact if I have any questions?
What are my responsibilities?
Please sign up only if you are committed to completing the course. Completion is of high importance! Grades are given. You must receive a C or better to be eligible for most regional tuition reimbursement programs.
Can I use my education leave?
Talk with your department manager and union steward about how you can best use your Education Leave. email@example.com
What happens if I have exhausted my tuition reimbursement benefits? Would I still be eligible to take this program?
BHMT will use your KP Tuition Reimbursement (TR) benefit to cover the OCC certification program tuition. If the cost of attendance exceeds your available KP Tuition Reimbursement, BHMT will pay the difference on your behalf. No out of pocket cost to you!)
What is IT support?
Businesses, nonprofits, school systems, and government organizations all rely on technology. Computers break, systems fail, phones die—when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving, and providing great customer service along the way. This includes setting up computers for users within an organization, overseeing computer systems, and debugging whenever a problem arises. A job in IT can mean in-person or remote help desk work in a range of organizations across many different industries.
What background knowledge is necessary?
None! Whether you’re completely new to the job field or have had some exposure, a Google Career Certificate is the right program for you.
Do I need to take the courses in a specific order?
We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.
Will completing the certificate prepare me for the CompTIA A+ exams?
The Google IT Support Professional Certificate program aligns with the objectives covered by the newly updated CompTIA A+ certification. This Certificate program contains content that prepares you to take the CompTIA A+ exam. Upon completion of the certificate program, you can download the CompTIA A+ exam objectives to ensure that you’ve studied everything before taking the exams. If you complete the certificate and pass the CompTIA A+ certification exams, you’ll have access to a new dual credential from CompTIA and Google: a badge that can be posted on LinkedIn to catch the attention of potential employers.