This logo is not suitable for branding. If you would like to use our logo, please contact Marketing.
Please read and agree at the bottom of the document.

Introduction to Emotional Intelligence

BEN U SKILLS Course Packs
Introduction to Emotional Intelligence

Emotional intelligence affects us all, whether we’re working in collaboration with others or individually. What’s more, it offers practical ways to strengthen empathy and trust among team members and resolve conflicts more constructively.


The Introduction to Emotional Intelligence Course Pack provides an excellent overview of what emotional intelligence is and how utilizing it in the workplace can play a large part in your career success.


Gain the emotional intelligence skills you need to work better together.


This Course Pack series contains three online courses:

Emotional Intelligence
Navigating the Workplace with Emotional Intelligence
Difficult People: Can't Change Them, so Change Yourself

Leveraging EI gives us the ability to influence, persuade, and connect with others. This course helps you to respond to emotions in constructive ways and overcome the challenges you face at work.


Duration: 28-minutes

Emotional intelligence in the workplace is everyone’s responsibility. In this course, you’ll learn about the role of emotional intelligence in workplace activities, conflict and stress management, influence and engagement, and teamwork.


Duration: 26-minutes

Dealing with difficult people requires that you first learn how to manage yourself with them. In this course, you’ll learn how to build the skills needed to help make your interactions with others more productive.


Duration: 31-minutes

How Do I Take These Courses:
  1. Sign onto KPLearn.
  2. Type the exact course title into the SEARCH box on the KP Learn homepage.
  3. Launch the course.


Note: If you get a recharge notice, search “Ben Hudnall Skillsoft Subscription” and launch the short recharge course. This will unlock Skillsoft courses for the remainder of the year. If you have any issues accessing courses, contact


  • You must be a KP Union Alliance or Coalition Employee with “active” KP employment status.
  • You must have completed your probationary period.
  • You must be a BHMT eligible part-time or full-time KP benefited employee.
  • Open to all regions.

  • None

  • A reliable computer with a high-speed internet connection.
  • If you don’t have access to a reliable computer, we can lend you one! Learn more.
  • Use Internet Explorer to ensure all progress and completions are accurately captured for these courses.

Student Agreement

This program and participation is governed by the terms of the BHMT Student Agreement. Please take a few moments to familiarize yourself with the student agreement; by registering and participating in this program you are agreeing to comply with it.