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Critical Skills

Kaiser Permanente has focused on 4 critical skills that will help you prepare to be a part of the workforce of the future: Digital Fluency, Consumer Focus, Performance Improvement, and Collaboration. Within KP, these skills are critical to getting ready for what’s coming in healthcare. Our online Critical Skills programs are designed to help you sharpen these important skills

These training courses feature:

    • A learning platform that helps you find a personal learning path
    • Self-paced, online, interactive learning experience
    • Certificate of Completion


As a follow up to these training courses, find additional learning resources.
Working on developing your Critical Skills? Download this helpful planner to stay on track.

 The Southern California Jobs of the Future Committee has created new career resource guides for employees and managers in partnership with Labor, Management, National Workforce Planning and Development, the Ben Hudnall Memorial Trust and the SEIU UHW-West & Joint Education Employer Fund.
• Prepare Today for the Jobs of the Future helps employees understand their options for career counseling, training and financial assistance.
• Boost Your Team’s Performance gives managers top tips to strengthen their teams—and our organization.
Digital Fluency

Access anywhere for members requires technical innovation. Adapting to new technology in the workplace is a critical skill that everyone needs.


The Digital Fluency course is available now! Learn more and get registered!

Consumer Focus

Delivering excellent care requires employees to engage with members by listening, showing empathy, and communicating effectively.


Performance Improvement

The evaluation and implementation of new programs and processes is an essential ingredient of successful organizations. Skills to translate new business concepts and capabilities into action is essential. Develop the critical skill of performance improvement to find ways to improve care and save time and money, then share successful practices.



The future workforce will require more collaboration between team members. By understanding diverse perspectives and backgrounds, we can deliver quality care.

Career Resilience

New technology? Changes in policies or procedures? Departmental reorganization? New ways of doing your job? You can’t avoid change at Kaiser Permanente, but you don’t have to let it get you down. Our Career Resilience Program helps you stay effective and motivated even when change comes knocking at your door. There are two paths you can take, the Career Resilience Quest Online and Career Resilience Coaching.