Health care is quickly changing as consumers are being placed in the center of the decision-making process. It is essential that everyone understands the evolving expectations of our health care consumers and how we all participate to deliver the KP Experience.
Delivering excellent care requires employees to engage with members by listening, showing empathy, building trust and communicating effectively. Developing critical skills helps all KP employees stay competitive for jobs of the future.
This online course is organized into four (4) modules:
Module 1: Delivering The KP Experience
Module 2: Driving Total Health
Module 3: Human-centered Design
Module 4: People and Culture
The Consumer Focus course features:
By participating in this course, you will:
The Consumer Focus course is sponsored by KP National Workforce Planning and Development, Ben Hudnall Memorial Trust and SEIU UHW-West & Joint Employer Education Fund, in partnership with Colorado Technical University.
“There is no question it’s time for the health care industry to reflect the changing needs of America. The future of health is a new frontier with technology, research and individual choice playing an important part.”
The Consumer Focus course is available to all of our BHMT Participants, at no cost. No matter what your role at KP, everyone benefits from understanding the changing needs of our patients and members.
If you registered for Digital Fluency, you are already registered into the course system.
Need help with registration? contact: firstname.lastname@example.org
Kaiser Permanente members have complex needs that extend far beyond the walls of our exam rooms. View this quick picture essay (KP Care Management Institute). You will learn more on this topic in Module 2: Driving Total Health.
Many of our BHMT offerings as well as KP resources support learning Critical Skills!
You can find guidance to the Consumer Focus learning resources on the Critical Skills – Consumer Focus webpage. We think you’ll find ample opportunities to sharpen your skills in support of your own development and career mobility. Create a personal learning plan that is right for you!
Browse the collection of courses that can boost your Consumer Focus skills in these learning tracks:
Explore the Learning Resources: KPcareerplanning.org, Critical Skills, Consumer Focus
How to find your Career Counselor
Career Counselors are available to assist you with developing critical skills and career development.
Contact your Career Counselor for an appointment.
Find your Career Counselor: https://bhmt.org/connect-with-counselor/